Returns & Refund Policy
Returns & Refund Policy
At TheBrownsLuvFinds, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. (Only damaged items are accepted for returns).
To initiate a return, please contact us through our Contact page with your order number and reason for return. We will provide you with return instructions.
Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.
Please note that original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Late or Missing Refunds
If you haven't received your refund after 7 business days, please first check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund, please contact us through our Contact page.
Contact Us
If you have any questions about our return policy, please don't hesitate to get in touch. We're happy to help!